Lean Office Management

Most traditional applications of continuous improvement programs, methods and tools have focused on manufacturing operations and paid little to no attention to the supporting activities that have to take place before an order actually is released to the shop floor. 

In fact, across industries these activities account for an estimated 60 - 90% of the quoted lead time and account for the majority of order execution errors.

While many companies have deployed continuous process improvements with fantastic results in manufacturing; those results do not translate into noticeable improvements from the customer’s point-of-view. The main reason for this situation lies in the difficulty most organizations have with measuring activity in the office, identifying wasted activity, and modifying the process in such a way that waste is eliminated from the process altogether.

Lean Value Solutions provides a workshop session to introduce the concepts of Office and Service Excellence to organizations. In the workshop, managers will use tools to review customer service goals, develop a macro business process model and establish performance metrics. Senior and mid-level management are usually the target audience for this activity.  We will work with you to design and administer a process assessment. It is an overall study of your business unit that examines the important aspects of customer value creation, the organization's strengths and weaknesses and identified opportunities for improvement.

Our consultants will help you select and customize the elements of the Process Value Management (PVM) methodology consistent with current best practices in the discipline. We will help you develop your internal capability to perpetuate the application of continuous process improvement program throughout your organization. Dedicated mentors will train and coach your internal facilitators in the use of methodologies and tools. Mentors will partner with your staff to lead one or more pilot Process Value Management (PVM) events. The events will address one of the vital opportunities that will be identified during the macro process assessment. Process Improvement Teams will "improve" key business processes beginning with understanding the current process and concluding with implementation of changes.

Lean Value Solutions will provide the guidance, coaching, and feedback to give your staff the "live" experience as process consultants. Each development session with your staff will include specific observations, complete analysis of individual and team performance, and personal feedback. We will support your staff development until they are capable of working on their own.